What is my glove size?
Use our easy guide to measure your glove size at home. Check your size for gloves and other products here.
Do I need to size up for gloves with thicker linings?
No, all allowances are made within the glove design so you can order your true glove size.
Taxes & Duties
Will I have to pay import taxes or duties?
Following the UK's departure from the EU on 31 December 2020, we no longer include VAT in our prices; however, you may have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.
Returns and Exchanges
How do I return an item?
Follow our returns guide here.
Can I exchange an item?
We can only exchange for a different colour or size, not a different style. If you require a different style please request a refund and order a new item. Items must be returned unused, in perfect condition and in the original packaging. Until you return the items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that any additional postage charges you requested at the time of purchase will not be refunded.
Can I return an item purchased in a store?
We cannot accept returns of items purchased at retail outlets. Please return those items to the retailer you bought them from with proof of purchase.
Can I return a gift?
A gift item can be returned as long as proof of purchase can be provided with the return.
Can I return a personalised product?
Once an item has been personalised, it cannot be returned or exchanged unless the item itself was faulty. If something isn't quite right with your personalised item, please contact our customer service team at +44(0)1985 212291 or firstname.lastname@example.org.
When can I expect my refund?
All refunds will be processed within 7-14 days of receipt of returned goods.
What is RFID?
Many credit and debit cards are now embedded with RFID (Radio Frequency Identification) chips that contain personal information. Unfortunately, identity thieves can scan these chips and gain access to that personal information. We have designed a collection of wallets containing a protective shield that prevents your personal information from being accessed. To ensure maximum protection, when not in use, keep your wallet closed.
Dents and the manufacturer of the RFID shield shall not be liable for any loss arising from your use of the protective shield including liability arising from unauthorised persons scanning any RFID chip kept in the product.
Can I visit your museum?
Unfortunately, our museum is not open to the general public but viewings can be arranged for groups and small parties. For further information, please email us at email@example.com