How do I find my size?
We appreciate that every hand is different with no two hands being
the same size. Over our 240 years of manufacturing gloves, we have found
the best way to find your size is to measure the circumference of your
Please follow our guide for instructions on how to measure.
Do I need to size up for gloves with thicker linings?
We would advise choosing the larger size if you are between sizes
with sheepskin linings as these are a tighter fitting glove due to the
Do you offer different finger lengths?
No, we only have one length for fingers which is standard across our range.
Can you make a bespoke pair of gloves?
Unfortunately, we are unable to make bespoke gloves or provide any alterations on our products.
What is your warmest leather glove?
We have many different linings to offer and below is what we would rank top to bottom as the warmest:
- Vicuna - This luxurious wool lining is extremely warm and exquisitely soft and is our top of the range for warmth and comfort.
- Natural skins - For optimum warmth try the natural fibres of our sustainably sourced sheepskin to keep you warm.
- Cashmere - Finest Scottish cashmere for a touch of luxury.
- Wool - Warm and durable
- Silk - The perfect insulator for gloves, keeping you warm in winter and cool in summer.
- Unlined - For maximum feel, ideal for driving and mild weather.
Returns and Exchanges
How do I return an item for a refund?
Please follow our comprehensive returns guide, here, on how to return your unwanted items.
When can I expect my refund?
All refunds will be processed within 7-14 days of receipt of returned goods.
How do I exchange an item?
We can only exchange for a different colour or size, not a different
style. If you require a different style please request a refund and
order a new item. Any items returned must be in new and unused
condition, in their original packaging, with the labels and tags still
affixed as they were when delivered to you. Until you return the items
to us you are responsible for their safe keeping and taking reasonable
care of them. We do not accept liability for packages damaged during
transit back to us. It is your responsibility to wrap items adequately
to prevent damage. Please be aware that any additional postage charges
you requested at the time of purchase will not be refunded.
Can I return an item purchased in a store?
We cannot accept returns of items purchased at retail outlets. Please
return those items to the retailer you bought them from with proof of
Can I return an item that was given as a gift?
Yes, you can but we only offer exchanges for the same style in a
different colour or size. If you would like a different style then we
can issue a gift receipt to the value of the gift (excluding any
delivery charges), so you can place a new order for your preferred
Can I return a personalised product?
Once an item has been personalised, it cannot be returned or
exchanged unless the item itself was faulty. If something isn't quite
right with your personalised item, please contact our customer service
team at +44(0)1985 212291 or firstname.lastname@example.org.
Changing an Order
Can I change my order?
Unfortunately, it is not always possible to cancel or amend an order,
especially during our busy periods. We advise you to place a new order
and once the wrong item has been delivered, please use the Free Post
label enclosed with your items and return it for a full refund.
Replacements and Repairs
I have lost one glove; do you sell replacement left or right-hand gloves?
Unfortunately, we are unable to supply a single glove as a replacement, all of our gloves are sold as pairs.
Can you repair gloves?
Unfortunately, we are unable to repair gloves. If you purchase a faulty item, please contact us at email@example.com
Can you re-line my gloves?
Unfortunately, we are unable to re-line gloves. If you purchase a faulty item, please contact us at firstname.lastname@example.org
Gift Cards and Discount Codes
How do I use my discount code?
Please enter your valid promotional code during the checkout stage of
your purchase to receive the discount. Discount codes cannot be applied
to previously placed orders.
Can I use multiple codes on my order?
No, promo/discount codes cannot be combined with any other code.
How do I use a gift card?
When you have selected your item/s and are ready to pay, go to the
checkout and apply the unique gift card code to your purchase. If the
card value is below your order value you will need to pay the remaining
amount by another payment method. If the gift card value is more than
the order value, the remaining amount will still be valid on that gift
card. Please keep the unique gift card code number that was sent to you,
electronically, safe so you are able to use it again.
Gift Boxes and Messaging
Can I add a gift box with my order?
Yes, you can purchase a Dents gift box when you are selecting your
item. Please note that some items are not eligible for a gift box. Tick
the box to add the gift box and then you can also include a personalised
message to accompany your gift. If you are choosing more than one item,
we can add personalised messages to all items, as long as your have
added a gift box to each style selected along with your message.
Messages will be printed on a separate card and placed inside the gift box of your chosen item.
Do you emboss wallets?
Yes, but only on certain styles. We are unable to emboss some styles
due to the type of leather and/or design. Eligible styles will have the
personalisation option visible. Please tick the box to select
personalisation and then you can enter up to 4 letters in either gold,
silver or deboss for that style. Please note personalised items are
ineligible for exchanges or refunds unless faulty.
Do you emboss gloves?
Unfortunately, we cannot emboss or personalise any gloves.
What is RFID?
Many credit and debit cards are now embedded with RFID (Radio
Frequency Identification) chips that contain personal information.
Unfortunately, identity thieves can scan these chips and gain access to
that personal information. We have designed a collection of wallets
containing a protective shield that prevents your personal information
from being accessed electronically. To ensure maximum protection, when
not in use, keep your wallet closed.
Dents and the manufacturer of the RFID shield shall not be liable for
any loss arising from your use of the protective shield including
liability arising from unauthorised persons scanning any RFID chip kept
in the product.
Caring for Leather Gloves
At Dents, we have been crafting leather gloves since 1777 so it's
safe to say that we have picked up some valuable tips on how best to
care for your gloves. Please follow our helpful guide on how to clean you leather gloves.
My driving gloves are slippery, is this normal?
The surface of new leather gloves may feel slippery at first, this
will disappear over time with use. The gloves will gradually soften and
improve your grip on the steering wheel. Using a cleaning product on
your steering wheel may create a slippery surface.
Can I visit your museum?
Unfortunately, our museum is not open to the general public but
viewings can be arranged for groups and small parties. For further
information, please email us at email@example.com