10€ Delivery

FAQ

Coronavirus

During the current crisis we are staying open for internet orders. As we are committed to observing government safety guidelines and we are operating with a minimal workforce, there may be reductions in service levels during this period. Please email us at sales@dents.co.uk rather than telephone for any questions, we will get back to you as soon as we can.

We thank you for your continued support and patience – stay safe!

Delivery

Our deliveries are now taking 2-3 days extra to get to our customers because of our reduced team and working hours in combination with Royal Mail's extended delivery.

All express delivery options are temporarily unavailable.

Returns

We know that thinking about returns right now can be quite stressful. To make life a little easier, any orders placed between 1st March-10th June 2020 qualify for an extended returns period of 90 days. Orders placed from 11th June 2020 will qualify for an extended returns period of 60 days. Our standard returns policy still applies.

Sizing

What is my glove size?

Use our easy guide to measure your glove size at home. Check your size for gloves and other products here.

Do I need to size up for gloves with thicker linings?

No, all allowances are made within the glove design so you can order your true glove size.

Returns and Exchanges

How do I return an item?

Follow our returns guide here.

Can I exchange an item?

We can only exchange for a different colour or size, not a different style. If you require a different style please request a refund and order a new item. Items must be returned unused, in perfect condition and in the original packaging. Until you return the items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that any additional postage charges you requested at the time of purchase will not be refunded.

Can I return an item purchased in a store?

We cannot accept returns of items purchased at retail outlets. Please return those items to the retailer you bought them from with proof of purchase.

Can I return a gift?

A gift item can be returned as long as proof of purchase can be provided with the return.

Can I return a personalised product?

Once an item has been personalised, it cannot be returned or exchanged unless the item itself was faulty. If something isn't quite right with your personalised item, please contact our customer service team at +44(0)1985 212291 or sales@dents.co.uk.

Refunds

When can I expect my refund?

All refunds will be processed within 7-14 days of receipt of returned goods.


10% Off Your First Order

How do I get my 10% discount code?

To get 10% off your first order you must sign up to our mailing list. A code will then be sent to the email you have signed up with.

How do I redeem my discount code?

Enter your exclusive code at the checkout. Please note that the discount is valid for 1 month from sign up and cannot be used in conjunction with any other code.

I haven't received my discount code, what should I do?

Our discount code email can end up in you junk folder, please check there first. If you have still not received your email, please contact our customer service team for assistance.

RFID

What is RFID?

Many credit and debit cards are now embedded with RFID (Radio Frequency Identification) chips that contain personal information. Unfortunately, identity thieves can scan these chips and gain access to that personal information. We have designed a collection of wallets containing a protective shield that prevents your personal information from being accessed. To ensure maximum protection, when not in use, keep your wallet closed.

Dents and the manufacturer of the RFID shield shall not be liable for any loss arising from your use of the protective shield including liability arising from unauthorised persons scanning any RFID chip kept in the product.

Museum

Can I visit your museum?

Unfortunately, our museum is not open to the general public but viewings can be arranged for groups and small parties. For further information, please email us at dents@dents.co.uk

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