Terms and Conditions
When you order any products on this website, the terms and conditions
set out below will apply to that order and to any contract that is
formed between us. No contract will be formed until we have sent you a
confirmation email accepting your order.
While we make every effort to reproduce as accurately as we can the
colours of merchandise shown on this site, we are unable to guarantee
true colour reproduction, because browsers, screens and printers vary in
Credit Card Security
We use a third party payment provider called "Sage Pay" http://www.sagepay.com/security_policy.
Sage Pay is audited by an independent auditor on a regular basis to
ensure that it complies with the latest security standards set out by
Visa and MasterCard. We do not hold any credit details so you will have
to re-enter them each time you buy goods on this site.
Sage Pay is
responsible for securely sending your card details to the bank to be
authorised. This is a completely secure process which ensures that your
card details cannot be accessed by any third parties.
uses Secure Socket Layer (SSL) technology. This means your data is
encrypted and protected when you send information to Dents over the
Internet. You can tell a site uses and has SSL enabled when you see a
padlock at the top of your browser. You will also notice the location
field at the top of the browser will begin with ‘https’. This means you
are in secure mode.
We accept Paypal, Visa, MasterCard, American Express, Google Pay and Apple Pay.
CUSTOM DUTY AND SALES TAXES
If you are having our purchases delivered to a non-European Union Country, please note:
Your purchase will be UK Value Added Tax exempt
You may have to pay import duty and sales tax in the country of
importation, which will be charged by the importing country’s customs.
Shipping and Delivery Schedule
To see our shipping costs and delivery schedule, please click here.
To see our returns policy, please click here.
We guarantee your satisfaction. All of our merchandise comes with a
28 day no quibble guarantee, subject of course to it being returned in
new and unused condition with the garment tags still attached.
We offer our personalisation service across a selected range of our leather wallets and women’s purses.
Once an item has been personalised, it cannot be returned or
exchanged unless the item itself was faulty. If something isn’t quite
right with your personalised item, please contact our customer service
team at +44(0)1985 212291 or firstname.lastname@example.org.
Our offices and warehouse are open most days except for Christmas (two days), New Year's Day, and English national holidays.
Dents is a division of Dewhurst Dent Plc whose registered office is
at Union Mill, Vernon Street, Bolton BL1 2PT England. Total liability
for any claim however arising shall not exceed the price of the goods
supplied by Dents to you. Dents shall not be liable for any
consequential loss whether this arises from a breach of duty, in
contract or in any other way. Dents cannot accept any liability as a
result of a failure to comply with specific instructions set out on this
site. Your statutory rights are not affected by this statement.
If your order is a gift and you would like us to ship it directly to
the recipient, no value or prices will be shown on any paperwork we
We will not be responsible for any failure to perform, or delay in
performance of, any obligations caused by an event outside our
If a provision of these Terms and Conditions is
or becomes illegal, invalid or unenforceable in any jurisdiction, that
shall not affect the validity or enforceability in that jurisdiction of
any other provision of these Terms and Conditions.
These Terms and
Conditions and any contract arising between us for the purchase of goods
through this website will be governed by the laws of England and will
be subject to the non-exclusive jurisdiction of its courts.
Service and Support
If you have a problem with an incorrectly dispatched order or in the
rare event one of our products is faulty, please email our customer
service team at email@example.com,
or if you prefer phone:- 44 (0)1985 212291 or fax:- 44 (0)1985 216435.
We promise a speedy response with friendly and helpful service. When
phoning or faxing from outside the UK please delete the zero from the