We know that thinking about
returns right now can be quite stressful. To make life a little easier,
any orders placed between 1st March-10th June 2020 qualify for an
extended returns period of 90 days. Orders placed from 11th June 2020
will qualify for an extended returns period of 60 days. Our standard returns policy still applies.
If you are not completely
satisfied with your order you can return it to us within 60 days of
receipt using the following methods. All refunds will be completed
within 14 working days of receipt.
If you would like to return as item it will need to be sent at your own cost and risk within 28
days of receipt.
Your returns checklist:
- Pack your item securely
- Enclose your completed Returns Form and a copy of the delivery note if available
- Use a registered or traceable postal service – we are not liable for returned goods which are not received.
RETURNS FROM RETAIL OUTLETS
You must return a purchase made in a retail outlet to that retail outlet with a proof of purchase.
FAULTY OR DAMAGED ITEMS
In the event that an item is faulty or damaged please return the item
using the above method, we will be happy to assess the item and
exchange or refund it.
Personalised and embossed items are considered final sale. No returns
or exchanges accepted. If something isn’t quite right with your
personalised item, please contact our customer service team at
+44(0)1985 212291 or firstname.lastname@example.org
A gift item can be returned as long as a proof of purchase can be provided with the return.
The easiest way to return your goods is to follow the instructions
above. We can only exchange for a different colour or size not a
different style. If you require a different style please request a
refund and order a new item. Items must be returned unused, in perfect
condition and the original packaging. Until you return the items to us
you are responsible for their safe keeping and taking reasonable care of
them. We do not accept liability for packages damaged during transit
back to us. It is your responsibility to wrap items adequately to
prevent damage. Please be aware that the additional postage charges you
request at the time of purchase will not be refunded.
If you have any other questions please contact our customer services team.
Our team will be delighted to hear from you and are available from
8.30am to 5pm Monday to Friday. Please note that we are closed on Bank
Telephone: +44(0)1985 212291