Returns Conditions
To make Christmas gift buying a little less stressful, we are extending the period for returns. Any purchase made from 1st November 2024 to 24th December 2024 may be returned until 20th January 2025 (all dates inclusive).
- If you are not completely satisfied with your order you can return it to us within 28 days of receipt.
- All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are intact, undamaged and unused. We will not accept worn, damaged, altered or used goods unless faulty. If tags and labels are removed, a £5 restocking fee will be deducted from your refund.
- We also reserve the right to reduce the amount of monies refunded to you (up to the value of the contract price) where the value of the goods are diminished from excessive handling which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that, which might reasonably be allowed in a shop and the general wear of the product.
- Products which have been personalised cannot be returned unless the item is faulty.
- We do not accept returns made outside of Dents own website. These must be returned to the original place of purchase.
- Until you return the items to us, you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that any additional postage charges above our standard rate you requested at the time of purchase will not be refunded.
- Multiple items ordered on a single order that need to be returned should be returned all together as one parcel otherwise a restocking fee of £5 will be deducted from your refund.
Returns Instructions - UK Customers
- Complete the return form. Please highlight each item/s you are returning, add the applicable reason code and enclose the form within the package.
- Ensure that suitable packaging is used to return your items, preferably the original Dents packaging your order was sent in.
- Please return your parcel via Royal Mail for £3. Click here and follow the instructions to send your parcel back to us. This £3 charge will be deducted from your refund.
- Refunds will be processed within 14 days from the date of receipt into our Returns Department.
Refunds
- Once we have received your item/s back with the completed returns form filled in we will inspect the item/s to ensure they are still in the original condition that they were sent out in.
- All returns will have a £3 return charge deducted from your refund. If the item has any tags or labels removed or missing, a £5 restocking fee will be deducted from your refund.
- If an item is deemed to have been worn, has had excessive handling, we will reduce the amount of monies refunded to you or we will return the item/s back to you.
- If your item is outside of the standard 28 days return period, we will issue a credit note.
- All refunds will be processed within 7-14 days of receipt of returned goods.
- Your refund will be made using the same payment method which made the original purchase. A returns charge will be deducted from your refund amount. If the item returned is a gift, then a credit note will be issued to the value of the product being returned.
Returns Instructions - International Customers
Unfortunately, we are currently unable to offer free returns for our international customers. If you are returning an item from outside the UK, the item will need to be sent at your own cost and risk within 28 days of receipt. All items returned for a refund, must be in a new and unused condition, with their original labels and packaging.
Checklist for international returns:
- Complete your Return Form, highlighting against each item you are returning, along with the Reason Code and enclose it within the package.
- Please ensure you use a suitable package to return your items, preferably using the original packaging your order was sent to you in.
- Use a registered or traceable postal service to return your parcel. Please ensure you keep your Proof of Postage as we are not liable for returned goods which are not received into our Returns Department.
- Refunds will be processed within 14 days from the date of receipt into our Returns Department.
- Please note that when returning your unwanted item/s you may have to pay Export Customs Duties and Taxes in the country of export. If your parcel is received back at Dents and we have been billed these Export Customs Duties and Tax charges, this amount will be deducted from your refund.
Exchanges
- Unfortunately, we no longer offer an exchange service. If you require a replacement size, colour or style, please place a new order.
